Data/hora: 16/06/2024 10:48:49

Provedor de dados: | 31
País: | United States
Título: | Front office: Role positions and risks of maintaining standards of service quality
Autores: | Baronene,   Svetlana.
Data: | 2010-02-16
Ano: | 2010
Palavras-chave: | Standards; Competencies; Services; Risks of service quality; Role repertoire of contact staff.; Consumer/Household Economics; L80; M12.
Resumo: | Studies show that one of the key reasons for this development lays in the fact, that the effects of the value added and customer satisfaction appears in the process of communicating with the so-called contact personnel. This article observes the role repertoire used by contact personnel during a service, formulates the requirements for standardization procedures and define the risks that arise at various stages of the process from development to implementation.
Tipo: | Journal Article
Idioma: | Inglês

Identificador:

ISSN 1804-0519 (Print) ISSN 1804-0527 (Online)

http://purl.umn.edu/94676

Relação: | Perspectives of Innovations, Economics and Business&gt;Volume 04, Issue 01, 2010
Formato: | 2