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Provedor de dados:  AgEcon
País:  United States
Título:  A Personal Touch: Text Messaging for Loan Repayment
Autores:  Morten, Melanie
Karlan, Dean S.
Zinman, Jonathan
Data:  2012-03-22
Ano:  2012
Palavras-chave:  Microcredit
Microfinance
Randomized evaluation
Development finance
Consumer/Household Economics
Financial Economics
Research and Development/Tech Change/Emerging Technologies
D21
D92
G21
O16
O17
Resumo:  We worked with two microlenders to test impacts of randomly assigned reminders for loan repayments in the “text messaging capital of the world”. We do not find strong evidence that loss versus gain framing or messaging timing matter. Messages only robustly improve repayment when they include the loan officer’s name. This effect holds for clients serviced by the loan officer previously but not for first-time borrowers. Taken together, the results highlight the potential and limits of communications technology for mitigating moral hazard, and suggest that personal obligation/reciprocity between borrowers and bank employees can be harnessed to help overcome market failures.
Tipo:  Working Paper
Idioma:  Inglês
Identificador:  http://purl.umn.edu/121867
Relação:  Yale University>Economic Growth Center>Center Discussion Papers
Economic Growth Center Discussion Paper
1011
Formato:  19
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