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Provedor de dados:  AgEcon
País:  United States
Título:  Building producer loyalty in Malaysia's fresh milk supply chain
Autores:  Boniface, Bonaventure
Gyau, Amos
Stringer, Randy
Umberger, Wendy J.
Data:  2011-09-02
Ano:  2010
Palavras-chave:  Dairy
Malaysia
Customer base
Competence trust
Suppliers trust
Collaborative communication
Agribusiness
Agricultural and Food Policy
Farm Management
Industrial Organization
Institutional and Behavioral Economics
Marketing
Research and Development/Tech Change/Emerging Technologies
Research Methods/ Statistical Methods
Teaching/Communication/Extension/Profession
Resumo:  The paper presents results from a survey of 133 dairy producers in Malaysia, and identifies how Malaysian milk buyers can build a loyal customer base with their suppliers as a means to secure uninterrupted milk supplies. A structural equation model was conducted to test the conceptual model using AMOS 17.0 software. The results show that whereas timely and collaborative communication, price satisfaction and cultural fit influence positively suppliers’ contractual and competence trust in their buyers, power dependency negatively influences competence trust. Furthermore, suppliers’ trust in their buyers will eventually lead to loyalty. The principal implication is that milk processors and other buyers need to engage in collaborative communication with the dairy farmers to ensure continuous and uninterrupted supply.
Tipo:  Journal Article
Idioma:  Inglês
Identificador:  1442-6951

http://purl.umn.edu/114423
Relação:  Australasian Agribusiness Review>Volume 18, 2010
Volume 18
Paper 5
Formato:  19
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