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Standardization versus customisation. The role of culture AgEcon
Mamalis, Spyridon; Ness, Mitchell; Bourlakis, Michael.
Fast food restaurants have expanded globally in recent years. As companies become global marketers to acquire new knowledge and a greater understanding of the fast food business and the environment, in which they operate in order to determine and adopt an appropriate marketing mix. Managers can use knowledge of a market's national culture to develop successful image strategies. This paper aims to explore the role of culture in the formation of consumer perceptions. To measure cultural influences a store image scale was constructed for fast food restaurants. An eight - step process based on Churchill's (1979), model, guided the development, validation and refinement of the scale. The final structure of the scale included six factors consisting of 14 items....
Tipo: Conference Paper or Presentation Palavras-chave: Store image; Internationalisation; Adaptation to locality; Consumer/Household Economics.
Ano: 2006 URL: http://purl.umn.edu/10056
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