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	Provedor de dados 31 (1) 65 (1) Autor Alves,Paulo Henrique Padilha (1) Baronene, Svetlana (1) Pedrino,Gustavo Rodrigues (1) Reis,Angela Adamski da Silva (1) Santos,Rodrigo da Silva (1) Palavra-chave Competencies (2) Consumer/Household Economics (1) Emotional intelligence (1) L80 (1) M12 (1) Risks of service quality (1) Role repertoire of contact staff. (1) Services (1) Standards (1) Zootechnicians (1) Mais... Tipo do documento Info:eu-repo/semantics/article (1) Journal Article (1) Ano 2018 (1) 2010 (1) País Brazil (1) United States (1) Idioma Inglês (2)		Ordenar por:  Relevância Autor Título Ano Registros recuperados: 2 Primeira ... 1 ... Última Emotional intelligence as a competence for the animal science professional 65 Alves,Paulo Henrique Padilha; Santos,Rodrigo da Silva; Pedrino,Gustavo Rodrigues; Reis,Angela Adamski da Silva. ABSTRACT: Corporations started to invest in human capital to employ professionals that presented a holistic view of the commercial area and that were able to utilize the available resources in each demanded situation consciously. Moreover, professionals should also be emotionally centered regarding emotional intelligence (EI) and should have personal and vocational skills. In addition, the labor market demands zootechnicians to be competent at having satisfactory work performance together with the EI abilities. The EI contributes to the presence of a precise particularity in the zootechnician, which will act in different contexts, including the organizational area to promote the training, management of human capital and the physical resources of the... Tipo: Info:eu-repo/semantics/article Palavras-chave: Emotional intelligence; Competencies; Zootechnicians. Ano: 2018 URL: http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-84782018000100931 Front office: Role positions and risks of maintaining standards of service quality 31 Baronene, Svetlana. Studies show that one of the key reasons for this development lays in the fact, that the effects of the value added and customer satisfaction appears in the process of communicating with the so-called contact personnel. This article observes the role repertoire used by contact personnel during a service, formulates the requirements for standardization procedures and define the risks that arise at various stages of the process from development to implementation. Tipo: Journal Article Palavras-chave: Standards; Competencies; Services; Risks of service quality; Role repertoire of contact staff.; Consumer/Household Economics; L80; M12. Ano: 2010 URL: http://purl.umn.edu/94676 Registros recuperados: 2 Primeira ... 1 ... Última

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