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| Lazanyi, Kornelia. |
| Emotional labour, as a self-contained field of research, is only three decades old. This study aims to summarize key findings from investigations of the last ten years in an attempt to provide a reference for interpretation of organizational emotions and the organizational aspects of emotional labour. It makes no secret of its aim being to call the attention of anybody dealing with people as workforce that work no longer has only physical or mental aspects, but an emotional dimension as well. Most often this latter dimension lives an independent life. Normally, it is not regulated, tracked, appreciated or rewarded properly, which might send a message to employees that it is not really important. However, emotional labour is a concomitant of most... |
| Tipo: Journal Article |
Palavras-chave: Emotional labour; Deep acting; Surface acting; Monitoring; Recognition; Labor and Human Capital. |
| Ano: 2011 |
URL: http://purl.umn.edu/104684 |
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| Lazanyi, Kornelia. |
| Emotional labour is an essential requisite in most professions. It is present wherever performance of work involves interactions with colleagues and/or customers. Emotional labour produces multiple positive consequences for organizations, such as constant performance by employees, uniform image, and regular, satisfied customers. Of all effects of emotional labour on individuals, literature discusses the negative ones mostly. This study is to demonstrate that emotional labour may as well have positive effects on individuals. |
| Tipo: Journal Article |
Palavras-chave: Emotional labour; Side-effects; Positive side-effects; Labor and Human Capital. |
| Ano: 2010 |
URL: http://purl.umn.edu/94398 |
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