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| Lloyd, James W.; Donovan, Debra; Camara, Youssouf; Leeper, Delta; Gross, Renee. |
| Understanding clients' wants and needs is vital to the sustained success of any service business, and veterinary medicine offers no exception. The Veterinary Teaching Hospital (VTH) at the Michigan State University College of Veterinary Medicine (MSU-CVM) has successfully maintained a position at the forefront of the veterinary profession throughout most of its history. The staff has consistently been composed of clinicians who have been chosen because of their excellence and expertise. However, the assumption that emphasis on clinical excellence will, by itself, provide the foundation for sustained success in the client flow and business at the hospital has been unchallenged to date. In order to provide the best possible customer service, our clients'... |
| Tipo: Working or Discussion Paper |
Palavras-chave: Teaching/Communication/Extension/Profession. |
| Ano: 2001 |
URL: http://purl.umn.edu/11679 |
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| Lloyd, James W.; Donovan, Debra; Camara, Youssouf; Leeper, Delta; Gross, Renee. |
| Understanding clients' wants and needs is vital to the sustained success of any service business, and veterinary medicine offers no exception. The Veterinary Teaching Hospital (VTH) at the Michigan State University College of Veterinary Medicine (MSU-CVM) has successfully maintained a position at the forefront of the veterinary profession throughout most of its history. The staff has consistently been composed of clinicians who have been chosen because of their excellence and expertise. However, the assumption that emphasis on clinical excellence will, by itself, provide the foundation for sustained success in the client flow and business at the hospital has been unchallenged to date. Additionally, there are many areas in veterinary medicine that are... |
| Tipo: Working or Discussion Paper |
Palavras-chave: Teaching/Communication/Extension/Profession. |
| Ano: 2001 |
URL: http://purl.umn.edu/11724 |
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| Lloyd, James W.; Leeper, Delta; Donovan, Debra; Camara, Youssouf; Smith, Steven G.. |
| Prices are a key determinant of financial performance for virtually any business in either the public or private sector, and the Veterinary Teaching Hospital at Michigan State University (MSU-VTH) offers no exception. To achieve consistent success, it is critical that a business understands the prevailing conditions in the marketplace when setting prices for its goods and services. Important issues to address include: 1. What are the prices of similar goods and services produced by other firms? 2. How important is price as a choice factor when customers select a source of these goods and services? 3. How do staff members view prices at the point-of-sale? 4. How are prices determined? These questions are especially crucial in small businesses such as... |
| Tipo: Working or Discussion Paper |
Palavras-chave: Teaching/Communication/Extension/Profession. |
| Ano: 2001 |
URL: http://purl.umn.edu/11552 |
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| Leeper, Delta; Camara, Youssouf; Donovan, Debra; Lloyd, James W.. |
| Understanding clients' wants and needs is vital to the sustained success of any service business, and veterinary medicine offers no exception. The Veterinary Teaching Hospital (VTH) at the Michigan State University College of Veterinary Medicine (MSU-CVM) has successfully maintained a position at the forefront of the veterinary profession throughout most of its history. The staff has consistently been composed of clinicians who have been chosen because of their excellence and expertise. However, the assumption that emphasis on clinical excellence will, by itself, provide the foundation for sustained success in the client flow and business at the hospital has been unchallenged to date. In order to provide the best possible customer service, our clients'... |
| Tipo: Working or Discussion Paper |
Palavras-chave: Teaching/Communication/Extension/Profession. |
| Ano: 2001 |
URL: http://purl.umn.edu/11650 |
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| Lloyd, James W.; Donovan, Debra; Camara, Youssouf; Leeper, Delta; Gross, Renee. |
| Understanding clients' wants and needs is vital to the sustained success of any service business, and veterinary medicine offers no exception. The Veterinary Teaching Hospital (VTH) at the Michigan State University College of Veterinary Medicine (MSU-CVM) has successfully maintained a position at the forefront of the veterinary profession throughout most of its history. The staff has consistently been composed of clinicians who have been chosen because of their excellence and expertise. However, the assumption that emphasis on clinical excellence will, by itself, provide the foundation for sustained success in the client flow and business at the hospital has been unchallenged to date. Additionally, there are many areas in veterinary medicine that are... |
| Tipo: Working or Discussion Paper |
Palavras-chave: Teaching/Communication/Extension/Profession. |
| Ano: 2001 |
URL: http://purl.umn.edu/11630 |
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