| Registro completo |
| Provedor de dados: |
AgEcon
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| País: |
United States
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| Título: |
Front office: Role positions and risks of maintaining standards of service quality
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| Autores: |
Baronene, Svetlana
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| Data: |
2010-02-16
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| Ano: |
2010
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| Palavras-chave: |
Standards
Competencies
Services
Risks of service quality
Role repertoire of contact staff.
Consumer/Household Economics
L80
M12
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| Resumo: |
Studies show that one of the key reasons for this development lays in the fact, that the effects of the value added and customer satisfaction appears in the process of communicating with the so-called contact personnel. This article observes the role repertoire used by contact personnel during a service, formulates the requirements for standardization procedures and define the risks that arise at various stages of the process from development to implementation.
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| Tipo: |
Journal Article
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| Idioma: |
Inglês
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| Identificador: |
ISSN 1804-0519 (Print) ISSN 1804-0527 (Online)
http://purl.umn.edu/94676
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| Relação: |
Perspectives of Innovations, Economics and Business>Volume 04, Issue 01, 2010
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| Formato: |
2
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