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| Andrade,Tadeu Uggere de; Burini,Daiani Mucelin; Mello,Michelli de Oliveira; Bersácula,Natyara dos Santos; Saliba,Renata Aubin Dias; Bravim,Francielli Teixeira; Bissoli,Nazaré Souza. |
| The present study was designed to evaluate the satisfaction of users of a Pharmaceutical Care (PC) service in a private communitarian pharmacy in Vitória (ES, Brazil). In this transversal observational study, patient interviews were performed by an experimenter that had no relationship with the establishments evaluated. Data were collected using a structured questionnaire. The questionnaire used a five point Likert scale, in which smaller numbers represented lower levels of satisfaction. For comparison, user satisfaction was also evaluated for two pharmaceutical establishments that do not have standardized PC services. In these cases, age-matched patients were selected randomly. A higher level of satisfaction was reported by users of the PC service, with... |
| Tipo: Info:eu-repo/semantics/article |
Palavras-chave: Pharmaceutical care/user´s evaluation; Pharmacy services; Communitarian pharmacy/evaluation. |
| Ano: 2009 |
URL: http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1984-82502009000200021 |
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