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| Cassaro,Karla Oliveira dos Santos; Heringer,Otávio Arruda; Fronza,Márcio; Lenz,Dominik; Endringer,Denise Coutinho; Andrade,Tadeu Uggere de. |
| ABSTRACT The aim of this study was to evaluate the level of satisfaction of pharmaceutical services and to determine the socioeconomic profile of public pharmacy clients. This is a cross-sectional observational study using a quantitative approach. The sample was calculated from the monthly number of patients seen in pharmacies and was stratified for each pharmacy. Data were analysed using SPSS 11.5 software and by observing the simple relative frequencies for qualitative variables. For the quantitative variables, the analysis of variance (ANOVA) and post-hoc Fisher tests were performed. Data are expressed as mean ± standard deviation (SD). The results show that, in general, patients at "Farmácias cidadãs" are satisfied with the services. However, when... |
| Tipo: Info:eu-repo/semantics/article |
Palavras-chave: Public Pharmacy; Unified Health System; Pharmaceutical Services.. |
| Ano: 2016 |
URL: http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1984-82502016000100011 |
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