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| Rosado Júnior,Adriano Garcia; Lobato,José Fernando Piva; Müller,Claúdio. |
| The objective of this study was to implement an indicator system that allows an overview of the performance at all levels of the company and to evaluate its overall performance using a consolidate general indicator. In the company studied, three business sectors were identified (crops, beef cattle production and viticulture) in addition to management sector, to which strategic objectives were determined. After that, it was mapped the macroprocesses that compose each business activity, a total of 14, and the critical indicators of performance to achieve the objectives, making up 50 indicators whose objectives were definied by the management team. It is possible to build consolidated indicators using the Analytic Hierarchy Process method, which allows... |
| Tipo: Info:eu-repo/semantics/article |
Palavras-chave: Management system; Multicriteria analysis; Process. |
| Ano: 2011 |
URL: http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1516-35982011000200030 |
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| Rosado Júnior,Adriano Garcia; Lobato,José Fernando Piva; Echeveste,Márcia; Gerber,Adriano Schaun; Yang,Samanta; Rossini,Karina. |
| The objective of this study is to identify demands of customers of a sire-producing company in Rio Grande do Sul, Brazil, by using a methodology adapted from quality function deployment tool. The adaptation consisted on the fact that matrices are treated in an unified manner among product and services due to the high perception of inter-relationship among these business components. The results evidenced that clients priorize traits related to the product, especially genetic value of the bulls. Service items were also highlighted, and they may be presented as an opportunity of differentiation among suppliers. Customer profile influenced priority order inasmuch as farmers with no technical services prioritized performance traits over genetic traits, opposing... |
| Tipo: Info:eu-repo/semantics/article |
Palavras-chave: Agribusiness; Genetics characteristics; Quality demand. |
| Ano: 2011 |
URL: http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1516-35982011000100029 |
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