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| Lim, Heejin; Heilig, Julia K.; Ernst, Stanley C.; Widdows, Richard; Hooker, Neal H.. |
| Forecasts of the proportion of food retailing likely to be conducted over the Internet remain small, perhaps only contributing 2 percent of sales. One reason for this low market share is the challenge E-Grocers face in developing strategies which respond to four key areas of interest to consumers: signals of firm quality; signals of product quality; the range of products offered; and service, or customer-relationship management (CRM). Careful attention to these consumer concerns is important in all retail relationships-online or offline. This paper compares indicators of these factors across U.S. E-Grocers. A quantitative four-period ranking of online food-retailing strategies is presented for the nascent industry. Data from the third and fourth quarters... |
| Tipo: Journal Article |
Palavras-chave: Agribusiness. |
| Ano: 2004 |
URL: http://purl.umn.edu/27239 |
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| Hooker, Neal H.; Rha, Jong-Youn; Ernst, Stanley C.; Widdows, Richard. |
| Policy concerns arise as e-business activities become increasingly common. This paper discusses important elements of such concerns, particularly the pro- and anti-competitive assessment of online business-to-business (B2B) exchanges. The definition of markets, the role of quality management and communication, and join purchasing implications within such environments are related to food distribution systems. Other online business-to-consumer (B2C) and consumer-to-business (C2B) policy concerns are also raised. |
| Tipo: Journal Article |
Palavras-chave: Agricultural and Food Policy. |
| Ano: 2002 |
URL: http://purl.umn.edu/27636 |
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