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Purchase of prescription and OTC medicines in Slovakia: factors influencing patients' expectations and satisfaction BJPS
Haramiova,Zuzana; Kobliskova,Zuzana; Soltysova,Jurina.
ABSTRACT Slovakia is a country where the purchase of OTC (over the counter) medicines outside the pharmacy is not allowed by the government. This study aimed at evaluating patients' satisfaction and acceptance of community pharmacists. Customer's behaviour and expectations influencing the purchase of prescription and OTC medicines were analyzed. A structured questionnaire having 15 multiple-choice questions was used to analyze the descriptive parameters. Data collection lasted from January to February 2014. The sample size consisted of 357 high-school educated individuals under 40 years of age. The survey showed that the prescription and OTC medicines were bought equally. The participants reported a 96.0%, 96.3% and 90.2% satisfaction rate with willingness...
Tipo: Info:eu-repo/semantics/article Palavras-chave: Pharmaceutical Care/study/Slovakia; Community Pharmacy/Slovakia; Community Pharmacists/study/Slovakia; Patients/use of medicines; Patient satisfaction; Patient expectation; Medicines/prescription medicines.
Ano: 2017 URL: http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1984-82502017000100617
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